In this first installment in Gluru’s series on Knowledge-Base Creation & Management, we will shed a bit more light on what a knowledge-base (KB) is and how to create one. We will also explain why it is important to not only create a KB but also to constantly manage it by keeping it updated and ‘au courant’. What’s a knowledge base (KB)? When you hear the words ‘knowledge-base’, what do you think of? Read more
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